Terms and Conditions

Billing

You will billed using our secure processing service according to the frequency and price selected.  Our secure processing service will use the billing information provided to charge you the agreed upon amount each billing cycle (either every 4 weeks or every month depending on service selection. We bill for the current month we are servicing. We charge a flat monthly rate depending on the frequency of service. We charge per service in the month therefore monthly billing is charged at 4.3 weeks (52 / 12 = 4.3).  We bill monthly for chemicals sold to customers using the billing information provided and are required to charge sales tax for both parts and chemicals.

Payment Due Dates

Just like you expect your hot tub to be serviced in a timely manner, we require timely payment. Payments are due by the the end of the first service of each month. Payments are late if not received by the end of the second week of the billing month.

We reserve the right to charge a late fee of $25.00 will be applied if complete payment is not received 10 days after the due date.
Returned check fee of $25.00 will be applied to all returned checks.

Water Levels

It is the customer’s responsibility to maintain a proper water level in the hot tub in between services. Low water levels can result in equipment failure and be costly to repair.

Hot Tub Drain and Clean

A hot tub drain and clean should be completed every three months.  We will notify you by email of this upcoming service two weeks prior to the service being performed. If you do not want this service performed you must either CALL or REPLY TO OUR EMAIL before planned service date and notify us. 

Referrals

This is a huge part of what has made our company so successful. If you refer someone to us, please let us know about it! We will give you a $35 credit on your invoice for any new customer that we do service or repair work for.

Hot Tub Access

Home owners are responsible for access to the backyard. You must provide us with a key or combination for any lock on the gate. If we cannot gain access to your backyard that service will be skipped without credit for that service.

Dogs

While we enjoy dogs, if an aggressive dog is present in the backyard at time of service, the homeowner is required to put dog in safe place until service is completed. If a dangerous dog cannot be restrained at time of service, that service will be skipped without any credit for skipped service.

Holidays

For holidays that fall on a week day, such as Memorial Day, July 4th, Labor Day, or Thanksgiving, your service day may not be your normal day but your pool will be serviced that week.

Bad Weather

Every reasonable effort will be made to maintain your pool on a certain day of the week, every week. But sometimes the threat of severe weather conditions; such as heavy snow, freezing rain, thunder and lightning, etc. may not allow us to provide the same level of service or any service at all.  In the even of bad weather, your hot tub will be serviced the next available day.